<aside> 📍 Wellington, New Zealand

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<aside> ⏰ Permanent, full time

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Hnry takes the hassle out of being a self-employed individual by taking care of all the financial admin - everything from Invoicing and Payments through to Expenses and Taxes. We're taking a traditionally labour-intensive and stressful set of tasks, and automating them wherever we can, delivering great experiences and online tools for our users, and making their lives easier.

Reporting directly into a Product Manager, the Product Specialist is a key part of our cross-functional delivery squads, working with stakeholders, engineers and designers to deliver measurable contributions towards Hnry’s business outcomes, both via our external customer-facing app and within internal-facing systems.

🚀 Responsibilities:

• Being the internal SME for one or many areas of the Hnry service, understanding at a deep level the 'why' of these areas, and being the go-to person for that specialist knowledge
• Collaborating with others to maintain and manage the backlog of potential changes/improvements in those areas, working with key stakeholders from around the business to facilitate prioritisation decisions, championing those improvements that contribute towards key strategic business outcomes
• Working within a delivery squad (our highly collaborative, cross-functional teams made up of engineers and internal customer representatives), to plan and incrementally deliver those changes, making measurable contributions towards one or many business outcomes
• Monitoring and measuring the internal and external customer impacts of those changes and measuring the effectiveness of changes over time
• Contributing to right-sized documentation for areas of the Hnry service, documenting your knowledge, key decisions, dependencies and target outcomes, without resorting to writing narrative essays or unnecessarily complex documents/presentations
• Continually analysing data, trends and wider business insights, to help drive better decision-making and inform prioritisation decisions
• Following our internal best-practices to build, measure and learn at pace - championing the release of new change incrementally, focusing on delivering the 'smallest increment of measurable value'
• Regularly engaging with internal and external users to understand their priorities, their experiences, and feeding that insight back into the squad and the wider business
• Collaborating with our internal Marketing team when new externally-facing changes are brought to market
• Working closely with our Product Designers to deliver great experiences, both online and offline, for Hnry customers

<aside> 🤩

Tom - Head of Product

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💪 You will:

• Have real, demonstrable experience delivering software products.
• Have taken products through the full end-to-end delivery process and understand what it takes to ship real customer value.
• Have experience working with a variety of stakeholders and can tailor your communication style for audiences beyond engineering.
• Understand the “why” and the “what” behind the work you do and how your role contributes to the broader product vision.
• Help drive initiatives forward and be able to influence decisions, create momentum, and navigate ambiguity.
• Be a strong operator: organised, proactive, detail-focused, and dependable when it comes to execution and delivery.
• Have excellent written communication and collaboration skills - we work together and succeed as a team.
• Have full working rights in New Zealand.

Bonus points for the following:

• Experience being self-employed (freelancing, contracting etc) in any industry/profession.
• Experience of working in a fast-paced, agile workplace.
• Experience with customer engagement platforms such as Intercom, Hubspot etc.

🫵 How we work:

• We are a fast-moving, highly collaborative and motivated company, that is growing quickly.
• We have a relentless focus on the customer, and on delivering great experiences to ensure we maintain our high rate of customer referrals.
• We take a data-driven approach to everything we do, making decisions based on user behaviour - constantly tweaking and optimising to improve.
• We follow agile practices, delivering improvements iteratively in small chunks. We track the impact of our work and measure ourselves based on delivering tangible contributions towards agreed targets.
• We encourage experimentation - whether that's experimenting with new tools or techniques, or experimenting with new channels.
• We invest in our people, and provide opportunities for career growth and progression.
• We work hard and we finish on time, no crazy hours.

<aside> 💰 Salary banding: $90,000 - $125,000 per annum

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✨ At Hnry, we operate a policy of pay parity across our organisation to ensure that all Hnry staff are fairly and equally compensated based on their contributions and experience. The salary for this role will be determined based on the applicant’s experience✨

💜 How to apply

Complete the Hnry Job Application Form and we will be in touch!