<aside> 📍 Wellington, New Zealand

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<aside> ⏰ Permanent, full time

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At Hnry, we are looking for an experienced delivery leader to become our Head of Delivery. Reporting to the CEO, the Head of Delivery you will own the frameworks, processes and cadence of delivery across Hnry, championing our single delivery model across all teams with a particular focus on our Domain delivery squads. You’ll work closely with the Leadership Team and Exec, as well as the Head of Product (the What & Why) and the Head of Engineering (the Who, How & When), to ensure we consistently hit timelines, remove blockers, and evolve our Ways of Working as the business grows.

🚀 Responsibilities

• Champion, embed and continuously improve our Ways of Working across the entire business, with a focus on our Domain delivery squads
• Partner with the Head of Product and Head of Engineering to ensure delivery practices are followed, timelines are met, dependencies are managed, and blockers are resolved collaboratively
• Report regularly on progress toward company strategic outcomes to peers in the Leadership Team and to the Exec, providing clear, data-led visibility of portfolio and squad health
• Take a commercially-focused approach to delivery: aligning scope, sequencing and capacity to revenue and customer outcomes, and making trade-offs explicit
• Identify opportunities to refine, evolve and adjust our delivery model, tooling and rituals to optimise flow, quality and predictability
• Coach squads and leaders to take accountability for delivery, risk and issue management; facilitating escalation and decision-making where needed
• Ensure consistent use of tools, systems and processes (planning, backlog management, workflow) to optimise delivery at Hnry
• Work with peers across the Leadership Team to help optimise delivery in their areas, ensuring teams have the tools, skills and support to succeed
• Maintain and improve a company-wide sprint cadence, outcome tracking and delivery governance that aligns all work to the Hnry vision, strategy and roadmap
• Take a data-driven approach to delivery, establishing and evolving meaningful metrics and dashboards (e.g. flow, predictability, quality, cost-to-serve, customer impact) and act on the insights
• Work across Hnry’s three jurisdictions (NZ, AU, UK) to ensure aligned and consistent delivery practices between distributed teams, while accounting for local compliance, market nuances and time zones
• Build strong relationships across the organisation so delivery is smooth, transparent and customer-centric

Note: This role does not have direct reports initially. You will lead through influence, coaching and cross-functional ownership, with the opportunity to shape future team structures as Hnry scales.

<aside> 🤩

James - CEO & Co-Founder

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💪 You will

• Have substantial delivery leadership experience in a high-growth environment (typically 7–10+ years), including driving cross-functional delivery at portfolio level
• Bring proven experience embedding and scaling Ways of Working across business and technical teams, not just within engineering
• Demonstrate strong commercial acumen and be comfortable making prioritisation and trade-off calls that balance customer, compliance, quality and financial outcomes
• Have a track record of reporting to senior leaders/Execs on strategy execution, using clear metrics, narratives and visuals to drive decisions
• Be skilled at leading through influence - coaching, facilitating and aligning leaders and squads without relying on hierarchy
• Be excellent at risk, dependency and incident management, with calm, structured communication under pressure
• Take a ‘right-sized’, pragmatic approach to frameworks and process - lightweight where possible, robust where necessary
• Be well-organised and able to manage multiple streams concurrently across jurisdictions and time zones
• Communicate with clarity and empathy and are able to bring people on the journey and create shared ownership of outcomes
• Be driven, curious, hands-on and comfortable diving into details while keeping eyes on strategic outcomes

Bonus points for the following:

• Experience operating across multiple markets/jurisdictions (NZ, AU, UK) with distributed teams
• Experience in fintech, payments or regulated service environments
• Expertise with modern delivery toolchains (e.g. Notion/Confluence, analytics/BI) and outcome frameworks (OKRs)
• Experience working in highly agile, responsive environments with strong, positive team culture
• Experience being self-employed (freelancing, contracting etc) in any industry/profession

🫵 How we work

• We are a fast-moving, highly collaborative and motivated company, that is growing quickly
• We have a relentless focus on the customer, and on delivering great experiences to ensure we maintain our high rate of customer referrals
• We take a data-driven approach to everything we do, making decisions based on user behaviour - constantly tweaking and optimising to improve
• We follow agile practices, delivering improvements iteratively in small chunks. We track the impact of our work and measure ourselves based on delivering tangible contributions towards agreed targets
• We encourage experimentation - whether that’s experimenting with new tools or techniques, or experimenting with new technologies
• Every team across the business works to the same sprint-based delivery model at the same cadence, and our technical delivery is performed by cross-functional, blended teams comprising a mix of engineering, product and customer team representatives
• We invest in our people, and provide opportunities for career growth and progression
• We work hard and we finish on time, no crazy hours

<aside> 💰 Salary banding: $180,000 - $200,000 per annum

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✨ At Hnry, we operate a policy of pay parity across our organisation to ensure that all Hnry staff are fairly and equally compensated based on their contributions and experience. The salary for this role will be determined based on the applicant’s experience✨

💜 How to apply

Complete the Hnry Job Application Form and we will be in touch!